A major missing piece for many organizations who transform their customer experiences is the inability to improve the “after sale” interactions with their customers. Existing legacy system and outdated ways of producing the regular information that customers need after the sale, as part of the continued relationship, result in generic, impersonal documents that do not enhance customer retention and do increase the opportunity for follow-on sales.

4Point’s High Volume Customer Communication Solution provides a powerful, back-end, batch oriented solution for the production of personalized, targeted customer facing documents such as statements, reports, invoices and renewals. The solution can be integrated with existing legacy systems and can utilize data from multiple systems to allow for the production of highly personalized documents, regardless of the volume or complexity of the desired output.