Friendly Interface for Completing Regulated Forms

Industry: Public Sector

Solutions: Accessibility, Customer Onboarding, Digital Signatures, Forms Modernization

Enhancing the user experience and accessibility of the handicap license renewal/application process while ensuring compliance with regulatory standards.

Creating an online digital form aligned with the department's web branding and accessibility standards, enabling streamlined information gathering, real-time validation, and digital signing within the web browser. Upon submission, the information was seamlessly inserted into the regulated PDF document for downstream processing.

Improved user experience and accessibility, streamlined information gathering process, and seamless integration of data into regulated PDF documents for efficient downstream processing.

Story

A government agency was looking to update their online renewal/application for a handicap license. Rather than hosting the PDF version of the form online they wanted to improve the end user experience while ensuring that accessibility standard were met. A online digital form was created following the departments web branding and accessibility standards which streamlined the information gathering process, validating as the user moved through the process and allowed the applicant to sign the form directly from the web browser. On the submission of the online form the information was inserted into the regulated PDF document for further downstream processing.