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Welcome to the 4Point Business Maturity Assessment. This is a free online tool to allow insights to how your organization/department is functioning compared to other organizations.

The assessment is broken into different sections to focus on key areas where technology can impact your business processes. This assessment will take approximately 10 minutes to complete and you will be provided with immediate personalized feedback based on your entered results.

Instruction to follow.

The following questions are intended to be rating on a scale (1-5)

Lowest number =>  Statement minimally aligns with my organization OR My organization does this very little today

Highest Number => Statement fully aligns with my organization OR My organization does this today

N/A => Statement does not align with my organization OR My organization does not do this today

Your organization is in Stage 1: Paper-based processes - (circa 1920)

Your organization is still using a paper based methodology for the capture and presentation of the information. This has a serious negative affect on your customer experience and is expensive in time to process, cost to maintain, and time to market.

You should review all of your current information capture and information presentation options to create a strategic roadmap that will transition your paper based process to online and intelligent processes.

This will improve your customer satisfaction, reduce maintenance costs and improve your responsiveness and time to market.

Your organization is between Stage 1: Paper-based processes and Stage 2: Digital Forms - (circa 1970)

Your organization is still using a paper based methodology for the capture and presentation of the information, but you are working on transitioning to a mopre digital model. Both a paper based and digital model for information capture have a serious negative affect on your customer experience and these processes are expensive in time to process, cost to maintain, and time to market.

You should review all of your current information capture and information presentation options to create a strategic roadmap that will transition your paper based process to online and intelligent processes.

This will improve your customer satisfaction, reduce maintenance costs and improve your responsiveness and time to market.

Your organization is in Stage 2: Digital Forms - (circa 1980)

Your organization is still using a paper based methodology for the capture and presentation of the information. This has a serious negative affect on your customer experience and is expensive in time to process, cost to maintain, and time to market.

You should review all of your current information capture and information presentation options to create a strategic roadmap that will transition your paper based process to online and intelligent processes.

This will improve your customer satisfaction, reduce maintenance costs and improve your responsiveness and time to market.

Your organization is between Stage 2: Digital Forms and Stage 3: Online Forms - (circa 1990)

Your organization is in the process of transitioning from a digital document model to an online model for the capture and presentation of the information. The full transition to an online model will substantially improve your customer experience and should be a priority.

You should review all of your current information capture and information presentation options to create a strategic roadmap that will prioritize you transition to online and intelligent processes.

This will give you more options and capabilities to add automation and imrpove customer experience.

Your organization is in Stage 3: Online Forms - (circa 2000)

Your organization has mostly shifted to an online model for the capture and presentation of the information. Significant improvements can be made by using common content that allows for cross channel delivery. In addition, intelligent, proactive and multi-channel delivery of information will greatly enhance the customer experience.

You should review all of your current information capture and information presentation options to create a strategic roadmap that will identify a plan to create common content, provide multi-channel devliery and increase autoamtion using intelligent delivery and alternative information capture options.

Added more options and devliery channels will improve customer experience without substantially increasing maintenance costs.

Your organization is between Stage 3: Online Forms and Stage 4: Common Content - (circa 2005)

Your organization is using an online model for the capture and presentation of the information and is using common content across multiple channels. This is a great place to be and provides an excellent customer experience.

There are still capabilities that you should consider adding to continue to improve your information capture and presentation processes. Proactive delivery or requests for information can improve data quailty and improve the customer experience even further.

Using multiple and alternative delivery channels, including chatbots and AI tools, can allow your ograniztion to enhance the processes even more and offer new possibilities for customer upsell and cross sell.

Your organization is in Stage 4: Common Content - (circa 2010)

Your organizationis fully using an online model for the capture and presentation of the information along with common content that is used in multiple channels. You and your customers are benefiting from this through reduce maintenance costs, improve time to market and a world class customer experience.

There are still capabilities that you should consider adding to continue to improve your information capture and presentation processes. Proactive delivery or requests for information can improve data quailty and improve the customer experience even further.

Using multiple and alternative delivery channels, including chatbots and AI tools, can allow your ograniztion to enhance the processes even more and offer new possibilities for customer upsell and cross sell.

Your organization is between Stage 4: Common Content and Stage 5: Intelligent Forms - (circa 2015)

Your organizationis fully using an online model for the capture and presentation of the information along with common content that is used in multiple channels. In addition, you are adding in intelligent autoamtion options to provide your customers with a greater set of options to provide information to you. You and your customers are benefiting from this through reduced maintenance costs, improve time to market and a world class customer experience.

There are still capabilities that you should consider adding to continue to improve your information capture and presentation processes. Proactive delivery or requests for information can improve data quailty and improve the customer experience even further.

Using multiple and alternative delivery channels, including chatbots and AI tools, can allow your ograniztion to enhance the processes even more and offer new possibilities for customer upsell and cross sell.

Your organization is in Stage 5: Intelligent Forms - (circa 2020)

When it comes to information capture, processing and presnetation, your organization is world class. Your implementaion of multi-channel options for customers represents the best possible experience for your customers. Well done!
You should still keep an eye out for new technologies or changes in information capture tools. As a leader in the adoption of these types of tools you are in a great posistion to maintain your lead by adopting new technology as fast as possible.
You should build out a "what if" raodmap that describes an even better envrionment than you are already providing. What are the areas that you still think could be improved if new technology comes along. This will keep you in this leadership posistion.

This information is required to email your personalized results.