Our company specializes in enterprise solutions around document management, mobile forms, workflows and workspaces, and online web portals. We are seeking a team-oriented Technical Support Specialist for our Customer Support team. The successful candidate will be responsible for providing technical support services for Adobe Experience Manager and Adobe Experience Manager Forms servicing mission-critical, e-business solutions.
Responsibilities
Qualifications
Knowledge and Skills
Ability to work in a fast-paced environment where adjustments are made to changing priorities. Have strong troubleshooting and analytical skills to determine the root cause of issues and identify valid solutions. A love of learning new technologies and enjoy a positive and supportive learning environment. A focused and detail-oriented contributor knowledgeable of when to seek help from others. Excellent verbal and written communication skills to detail problems in both technical and business terms.
Able to adjust your communication approach based on the message and audience you are delivering to. Accessible, approachable, and involved in your work environment. A self-learner and like to be challenged technically.
Driven by challenges and thrive on testing solutions, resolving technical issues, building technical environments, communicating with customers (both verbally and in writing), while setting and managing customer expectations.
Please submit your resume in confidence to HR@4Point.com. Only those candidates selected for an interview will be contacted.