Health Insurance Application Use Case

Use Case - Health Insurance Application

CHALLENGE

Complex forms and information needed to be gathered from patient at point of care (e.g Emergency room)
Manual process required multiple visits and corrections, which delayed the issuance of insurance
Manual re-keying resulted in errors and delays

SOLUTION

Mobile based solution to capture all information and supporting documents in a single visit
Check-list style questions ensures all data and supporting documents are captured and that the data is validated and nothing is missing
Built in electronic signatures allows patient to sign once for all applications

RESULT

Significant reduction in number of visits and a 50% reduction in total processing time
Elimination of errors and missing information reducing re-keying and re-entry of data
Substantial increase in patient satisfaction