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CHALLENGE
- Multiple processes were using simple fillable PDF forms that presented a poor customer experience
- Workflows for the forms was based on an internally developed solution that was at its functional limit and could no longer handle the volumes
- The processes are global in scope, but the forms did not support regional differences or any dynamic features
SOLUTION
- Dynamic, geographically aware forms delivered and managed by the AEM Forms Server
- Workflow processes, rules and routings built into the forms to allow for online and offline usage
- Data integrations with multiple systems to eliminate manual data entry
RESULT
- Robust, scalable, globally scoped solution that provides user with a personalized experience
- Logic, rules and validations in the form reduce errors and ensure data is correct before it reaches back-end systems
- Initial deployment to North America. Now deploying to EMEA and LATAM over the next 18-24 months
